Support Center
Find answers and get the help you need
Account & Billing
You can access your billing history and invoices through the Client Portal. Once logged in, navigate to the "Invoices" section where you can:
- View all past and current invoices
- Download invoices as PDF files
- Check payment status and due dates
- Access detailed transaction history
We accept various secure payment methods including:
- Bank transfers (domestic and international)
- Letters of Credit (L/C)
- Bank drafts and certified checks
- Wire transfers
Payment terms are typically discussed during the initial consultation and outlined in your service agreement. For specific payment options available for your account, please contact your account manager or our billing department.
Payment due dates vary based on your service agreement and the type of service:
- LPO Financing: Typically due upon completion of the financed order or as per agreed terms
- Procurement Services: Payment schedules are agreed upon before project commencement
- Logistics Services: Usually due upon delivery confirmation or as per shipping terms
All payment due dates are clearly stated on your invoices. You'll receive payment reminders via email before the due date. For questions about your specific payment terms, please contact our billing department.
To update your billing information:
- Log in to your Client Portal
- Navigate to "Account Settings" → "Billing Information"
- Update your billing address, contact information, or payment preferences
- Save your changes
Alternatively, you can contact our billing department directly via email or phone, and we'll assist you with updating your information securely.
If you have a concern or dispute regarding a charge on your invoice:
- Contact our billing department immediately at your earliest convenience
- Provide the invoice number and details of the disputed charge
- Our team will review your account and respond within 2-3 business days
- We'll work with you to resolve any discrepancies promptly
We take billing accuracy seriously and are committed to resolving any issues quickly and fairly. Please contact us as soon as possible if you notice any discrepancies.
Website Issues
If you're experiencing issues with the website not loading or displaying correctly, try these troubleshooting steps:
- Clear your browser cache: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) and clear cached images and files
- Try a different browser: Test the site in Chrome, Firefox, Safari, or Edge
- Disable browser extensions: Some extensions can interfere with website functionality
- Check your internet connection: Ensure you have a stable connection
- Update your browser: Make sure you're using the latest version
If the problem persists, please contact our technical support with details about your browser and the specific issue you're experiencing.
If you're having trouble logging in to the Client Portal:
- Verify your credentials: Ensure you're using the correct email address and password (check for typos and caps lock)
- Reset your password: Use the "Forgot Password" link on the login page
- Check your email: Look for password reset emails in your spam/junk folder
- Clear browser data: Clear cookies and cache for our website
- Try incognito/private mode: This helps rule out browser extension issues
If you continue to experience issues, please contact our support team. We can verify your account status and help restore access.
If the contact form isn't submitting properly:
- Check required fields: Ensure all mandatory fields are filled out correctly
- Verify email format: Make sure your email address is in the correct format
- Check for error messages: Look for validation messages indicating what needs to be corrected
- Try a different browser: Some browsers may have compatibility issues
- Disable ad blockers: Ad blockers can sometimes interfere with form submissions
If the form still doesn't work, you can contact us directly via email at info@foagatemega.com or call us at 090 7325 4026.
Our website is designed to be fully responsive and mobile-friendly. If you're experiencing issues on mobile devices:
- Update your mobile browser: Ensure you're using the latest version
- Clear browser cache: Clear cached data from your mobile browser settings
- Try a different browser: Test with Chrome, Safari, Firefox, or your device's default browser
- Check your connection: Ensure you have a stable internet connection (Wi-Fi or mobile data)
- Rotate your device: Try switching between portrait and landscape modes
If issues persist, please report the problem with details about your device, browser, and the specific issue. We continuously work to improve mobile compatibility.
Our website uses SSL encryption for secure connections. If you see security warnings:
- Check the URL: Ensure you're accessing the site via HTTPS (https://www.foagatemega.com)
- Update your system date/time: Incorrect system date can cause SSL certificate errors
- Clear SSL state: Clear your browser's SSL cache in settings
- Check antivirus/firewall: Some security software can interfere with SSL connections
- Try a different network: Some networks may have SSL inspection that causes warnings
Our SSL certificate is valid and regularly updated. If warnings persist, please contact us with a screenshot of the error message for further assistance.
Our support team is here to assist you
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed